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Delivery & Returns

Delivery

Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox - depending on your Local Post Office Deliver's Preferece). Please make sure you keep the receipt enclosed with your goods.

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.

All delivery timescales are subject to product and delivery slot availability. Some items are not stocked at our dispatch centre and can take an additonaly day to arrive before dispatch. Small parcels may be delivered via Royal Mail First Class Recorded Service. Delivery is next working day subject to availability. However, delivery may take up to five working days and increase again at peak seasonal times.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.

Audi Parts Direct will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Audi Parts Direct shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Please contact us if you have any questions regarding our Delivery options or the Delivery of your order.

The Services we Use

Small Item Orders - These will be Dispatched with Royal Mail's First Class Recorded Service

Large Item Orders - These will be Dispatched with a Courier Service. UK Mail or DHL.

We will attempt to dispatch all orders with 'Next Working Day Courier Delivery Service' – UK Mail

Delivery will then be attempted between 9am - 5pm the next working day.

Late Thursday / Friday orders will be dispatched Friday afternoon and will be delivered on Monday as weekend deliveries are not possible.
Upon purchase please leave a mobile number with your contact details, our delivery company will then be able contact you when they are attempting delivery.

Please ensure you select a suitable delivery address where someone will be available to receive the item.

The Courier Company we use 'UK MAIL' have a 98% success guarantee - occasionally delays may occur so please allow for an additional day for delivery.

Any orders where delivery cannot be made due to no one being available to receive the item and where no contact is returned from the Buyer to re-arrange deliveries, the item will be returned to us after 5 working days and a returns charge will be chargeable to the Buyer.

This Offer Excludes:

Isle of Man, Isle of White and all Channel Islands

Northern Ireland

Highland Regions of Scotland

These exclusion areas will require additional delivery charges and take an additional 1 to 2 days for delivery.

Please Message or Call Ahead before Purchasing so we can arrange the Payments.


Postage

You will only pay one delivery charge per order, which will be the calculated depending on the contents of your order and your chosen delivery service.

When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.


Force Majeure

Audi Parts Direct shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.


Returns

If you need to return a product purchased from Audi Parts Direct then you have 10 working days to do so.  The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.
The goods should also be returned in full with their original box, packing and accessories.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are made aware of this within 10 working days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.

If goods are not required for any other reason you may still return them within the 10 working day period.

Any orders placed through the website, if returned will receive a full refund excluding the Delivery Charges as long as the returned goods are in a resalable state and any goods or accessories that accompany the returned product come back to us as well.

Any orders placed via Email or Telephone Enquiry may also be returned and refunded like the above, within the 10 working day period and excluding postage charges but may be subject to a 20% Handling Charge. These orders usually include Special Order or Non-Stocked products which are not offered through the Audi Parts Direct website, not kept in our stock and that have come directly from the manufacturer.

Please contact us if you have any questions regarding returning an order you have made with us.

 

Please post returns to the following address:

Returns @ Audi Parts Direct

Audi - Parts Department
Wagtail Close,

Cardiff Gate Business Park,

Pontprennau,

Cardiff

CF23 8RT
United Kingdom

 

Please make sure all Returns are accompanied with a Cover Note explaining why the item(s) is being returned.

This returns policy does not affect your legal rights.

 

Damaged Orders

If your Order is Damaged when you receive it, please contact us so we can resolve the issue as soon as possible.

Any Damaged Orders must be Reported with 48 hours of you receiving the Order.


Cancellation of Orders

You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Audi Parts Direct website, or by phoning us on 02920547555.

 

Warranty on All Orders - Faulty/Failed Goods

All Parts, Accessories and Merchandise purchased from us are covered with a 2 year warranty with all Audi Dealerships. You can claim this by contacting your local Audi Dealership and booking your vehicle in for diagnoses under Parts Warranty. They will test your vehicle and if it's the item which is at fault the item will be replaced under parts warranty.

Please contact us if you do have any problems with any Faulty/Failed Goods and we will access your claim and guide you through the correct process from there.


All orders taken before 2pm will be processed and sent for delivery by 5pm the same day if Stock is Available.